- Policies
At XENX, we understand that sometimes customers may need to return an item. That’s why we offer a 10-day return policy. If you’ve purchased an item from us and it’s within 10 days of the purchase, you’re eligible for a refund or exchange. In order for us to process your return, the item must be in its original condition, unworn and with all tags attached. Additionally, you must provide proof of purchase. Once we receive your return, we will inspect it and notify you that we have received it. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 working days, and a credit will be applied to your credit card or original method of payment. Please note that you are responsible for paying your own shipping costs when returning the item. Shipping costs are non-refundable. We hope this helps clarify our return policy. If you have any questions or concerns, please don’t hesitate to contact us.
We provide prompt and efficient delivery services for our valued customers:
Within Lagos and Anambra, Nigeria: Enjoy same-day delivery for orders within Lagos and Anambra, Nigeria. Place your order before 4PM to avail of this service.
Outside Lagos or Anambra: Expect your order to arrive within 3-4 working days for destinations outside Lagos and Anambra but within Nigeria.
International Shipping: For international orders outside Nigeria,it takes up to 7 working days for delivery.
Please note that delivery times may vary due to unforeseen circumstances, customs processes, or extreme weather conditions. We will provide you with a tracking number to keep you informed of your shipment’s status. For any inquiries or assistance, our customer support team is always available to help.
We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data. Rest assured that any information you provide will be handled with the utmost confidentiality and used solely for the purpose of enhancing your shopping experience.
Our terms and conditions govern the use of our website and the interactions between XENX HQ and its customers. By accessing and using our website, you agree to comply with these terms, including intellectual property rights, product availability, and liability limitations.
To ensure the perfect fit, refer to our size guide for comprehensive measurements. Additionally, explore our styling tips and outfit ideas to effortlessly elevate your look.
Our products are 100% authentic and crafted with utmost care. Every piece bears the hallmark of XENX’s superior craftsmanship. Sustainability and Ethics: We are committed to sustainable practices and ethical sourcing. Our efforts encompass eco-friendly materials, responsible manufacturing, and supporting fair labor standards.
Our customer care team is here to assist you with any queries or assistance you may require. Contact us via phone, email and social media platforms, and we’ll be delighted to help.
Join our exclusive family for access to exclusive perks, early collection previews, special promotions, feauture on our family page on our social media platforms and invitations to exclusive events.
- Privacy
Effective Date: 10th July, 2024.
Welcome to XENX HQ, your trusted destination for the latest fashion and high-quality clothing. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or engage with our services.
1. Information We Collect
a. Personal Information
When you make a purchase or create an account on XENX HQ, we collect the following personal information:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information (credit card details, etc.)
b. Non-Personal Information
We also collect non-personal information to improve your experience on our website:
- IP address
- Browser type
- Device information
- Pages visited and time spent on our site
- Referral source (how you found our website)
2. How We Use Your Information
a. To Provide and Improve Our Services
- Process and fulfill your orders
- Communicate with you about your orders, shipping, and customer service inquiries
- Improve our website, products, and services based on user feedback and usage patterns
b. Marketing and Promotions
- Send you promotional emails, newsletters, and special offers (you can opt-out at any time)
- Personalize your shopping experience with tailored content and recommendations
c. Legal and Security Purposes
- Comply with legal requirements and regulations
- Protect our website and users from fraud and unauthorized activity
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:
a. Service Providers
We may share your personal information with third-party service providers who help us operate our website, process payments, and deliver orders. These service providers are required to protect your information and use it only for the services they provide to us.
b. Legal Requirements
We may disclose your information if required by law or in response to a valid request by a law enforcement or government agency.
c. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.
4. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure socket layer (SSL) technology, and regular security assessments.
5. Your Choices and Rights
a. Access and Update Your Information
You can access and update your personal information by logging into your account on our website.
b. Opt-Out of Marketing Communications
You can opt-out of receiving promotional emails and newsletters by following the unsubscribe instructions in the emails or by contacting us directly.
c. Data Deletion
You can request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
7. Children’s Privacy
XENX HQ does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. Your continued use of our website after any changes indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
XENX HQ
First floor , City Plaza , Club Road Awka.
Email: support@xenxhq.com
Thank you for trusting XENX HQ with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience.